Twitter's Ineptness in Decision Making -- Case 1

I am penning down this blog post after witnessing the misdeeds of Twitter in delaying or evading action against some users and how they "mistakenly" take action based when they get spammed by mass reporters whose only job is to report and bog down Twitter's systems. I will keep adding under this same series, by writing about new cases which I observe.

October 2018- January 2019 Case 1:

This is a tweet by the user @savakku which is a direct violation of the Terms of Service of Twitter.

Tweet by @savakku.

Here's the screenshot from Twitter's policies that define Abusive Behaviour.

The matter of this violation was taken up with Twitter, First by Twitter Support DM and then by the report option on the tweet. Now, the DM mode of reporting is closed and does not exist.

We've closed DMs to work on better ways for you to contact our support team on Twitter.

You can still report a Tweet directly on Twitter using the dropdown menu arrow in the top-right corner of a Tweet. For more support options, submit a ticket: https://t.co/3XgBHvzar8

— Twitter Support (@TwitterSupport) October 7, 2019

I wrote to the the CEO of Twitter, Jack Dorsey (whose account was suspended by mistake in another instance) and Mahima Kaul, another official of Twitter about this, the very next day I reported the account. Here is my tweet:

It's almost a month after I reported this hatemongering dumeel who made some slurs & wished for the death of H Raja. There has been no update after that. Yet @jack & his policy manipulators in India like @misskaul want us to believe Twitter is not biased. pic.twitter.com/dLKgKVdax5

— Vignesh 🇮🇳 (@ind_vignesh) October 31, 2018

Here are screenshots of the report I submitted on 30th September 2018, to the chat bot at Twitter Support DM.

The next day when I tried to report another violation of a different account, the chat bot said I already had one pending.

The chat bot of Twitter Support refused to give any further updates, when I decided to report the same tweet using the option provided within the tweet. The screenshots of the email are as shown below.
This is the acknowledgement of the report:

 The next day, Twitter decided that they had found no violations and disposed the case. This is despite a clear violation of  Terms of Service which prohibits wishing for death or disease.

Again, here's the screenshot from Twitter's policies that define Abusive Behaviour. Check the highlighted part.

Fast forward to 26th January 2019, i.e. 119 days or approximately 3-4 months later, I raised the issue again and some people responded to it tagging Twitter, Twitter CEO Jack Dorsey, Twitter India. Here is the tweet:

@TwitterSupport @Twitter
CC:@jack

Dump in the dustbin as garbage
CC to:
@TwitterIndia
😂😂🇮🇳🇮🇳

As Twitter india's official are friends of Congress & some broker of media manager!
👆👆😞

— मधुमक्खी का छत्ता 🇮🇳 (@alokdubey1408) January 26, 2019

Screenshot of the tweet

The next day, i.e. on 27th January 2019, I received a reply from Twitter Support DM stating that they have locked the account for violations of the Twitter Rules.

These are the tweets where I have documented and informed these errors in judgement committed by Twitter.

For a report made via @TwitterSupport bot, on 30th Sep 2018, the reply comes on 26th Jan 2019. This is more than 3 months, but glad that @TwitterIndia accepted it was a violation of ToS.pic.twitter.com/DjsE9KMohi

— Vignesh 🇮🇳 (@ind_vignesh) January 27, 2019

However there is a lot of inconsistency in the action taken on the reports. The same tweet I reported via the report option, shows as a non violation of ToS. But, when it's done via the @TwitterSupport bot, it shows as a violation of Rules. Care to explain @TwitterIndia ? pic.twitter.com/W6hbJI0gLm

— Vignesh 🇮🇳 (@ind_vignesh) January 27, 2019

Let's not forget, President Trump's account was deactivated due to an employee's biased decision influenced by his political view. These matters get rectified immediately as the person involved is an influential one who can demand a re checking of the issue. It's an ordinary user who becomes the butt of such jokes while facing unfair and arbitrary actions, leading to loss of time and even the account. There is a clear bias shown towards Verified accounts where they can get away by committing such violations of the twitter rules.

Incase you are reading this and have a case which you wish to include, don't forget to write to me